How to get started with Enscape 4.1 and Chaos licensing

Overview

Enscape 4.1 comes with licensing changes in an effort to provide a unified experience for all Chaos customers across its different products and integrations. While individual and fixed license users will find the process fairly straightforward, we acknowledge that floating license users will encounter a longer initial setup process. We are working on a fix and recommend that users with floating licenses stick with their current version until that fix is available, unless they feel comfortable following the setup steps below. 

For those wishing to upgrade to Enscape 4.1 and the new Chaos licensing now, here are the steps to get you started depending on the type of user you are and the license you are using:

Chaos Accounts

Everyone who owns an Enscape license now has a unified Chaos account. You can log in using your existing Enscape account credentials.

Fixed Licenses

A fixed license can be used by one person on one device simultaneously. 

Single user: Install the new Enscape 4.1 using the default installation options. Sign in with your account and start using the product. 

Small teams with multiple users: Small teams who used to assign fixed licenses to their users can continue to use the licenses in the same way. This setup is straightforward and offers great flexibility. You can refer to the documentation on adding users to an organization and assigning license seats in the Enscape Knowledge Base.

Floating Licenses

Floating licenses can be shared among multiple users in one organization, but this setup requires special attention during configuration. We recommend that floating license customers who are prevented from performing the changes described below should continue using their current version of Enscape for the time being.

Floating License Setup for Smaller Teams (2-10 users):

Sharing floating licenses among employees in one physical location:

  • On the first machine, install Enscape and log in with the license owner credentials. 
  • For each subsequent installation, select Advanced and enter the IP address of the first machine.

If a user needs to remotely access the license outside the physical location:

  • Assign an individual seat to the user. Please note that when you assign a seat to a user, it reduces the number of available license seats for others until the assigned seat is returned to the pool. For example, in a company with 5 users and 2 floating license seats, if one seat is assigned to a user, the remaining 4 users will only have 1 seat available in the floating license pool.

Floating License Setup for Larger Teams (10+ users):

Larger teams can benefit from several features:

  • Unified login experience for all Chaos products.
  • Optional integration with your corporate sign-in provider (OpenID Connect, Azure AD, PingFederate).

For those sharing floating licenses among employees in one physical location:

For remote access to the license server:

  • Contact your administrator to set up a Chaos License Server within your office network.
  • Users can access the remote license server without a VPN using a public IP address. This can be done by creating a firewall exception for the specific IP and port or installing the License Server in the DMZ/edge network zone.

Why is the licensing change needed?

Unifying the licensing experience will ensure our customers have a unified way to manage and use products across the Chaos portfolio and allow them to smoothly move through the Chaos ecosystem.

What else changes?

  • The Chaos Self-Service Portal, which has been the go-to portal for all other Chaos products, now replaces my.enscape3d.com, allowing Enscape users to use the same Chaos sign-in and licensing system.
  • New portal for subscription and license management: When visiting my.enscape3d.com, you will be redirected to my.chaos.com, where you can manage your Enscape licenses and more. My Chaos serves as the self-service portal for all Chaos products. You can now use My Chaos for subscription, license, and user management. The Administrator Guide will help you get started.
  • Upload Management (Panoramas and web standalones) remains in My Enscape.

You decided to switch to 4.1 but are still unable to set up things correctly?

Please contact us for further support.

Video Guides

My Chaos Portal

Enscape 4.1- Activation for single license users

Enscape 4.1 - Floating License without License Server

Enscape 4.1- Floating License with License Server

More Information

FAQ on Enscape Licensing Changes

FAQ on Chaos Licensing

Chaos Licensing Setup

Enscape License Activation

Floating Licenses in Enscape 4.1

User Account Management

Self-Service Portal Guide

What’s New in Enscape 4.1

    Do you need help with Enscape? Please contact our technical support here
    or send request directly through Enscape. Don't know how? Check this article.

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    How to set up Floating Licenses in Enscape 4.1 and onwards