Virtual Machine / VDI

While Enscape might work in some Virtual Environments, we can’t officially support running Enscape on virtual machines, so we strongly recommend using Enscape on a PC that meets our System Requirements. This is due to the fact that Enscape needs direct control of the graphics hardware, and fast response times are essential for Enscape to work. The approach of T4, P4, A10, or GRID cards to exchange data via PCI Express is not reliably accessible for Enscape via Vulkan.

Enscape has also not been tested on virtualization or server based graphics cards such as the NVIDIA A Series, TESLA, or GRID Series, so while they could potentially run Enscape, we can’t actively provide assistance in a support case.  However, if you must run Enscape via a Virtual Desktop, we recommend the following basic troubleshooting steps: 

  • Due to the high amount of VRAM usage due to the GPU needing to visualize other components within the virtual environment, such as the browser and any other software, you should allocate anywhere from 8-12GB of VRAM to each Enscape user.

  • The following settings should be disabled and remain off to avoid crashes, excessive memory usage, or other anomalous behavior: 
    • Hardware Accelerated Ray Tracing
    • NVIDIA Shadow Denoiser
    • NVIDIA Global Illumination Denoiser

  • You should also reduce the size of textures or assets to avoid performance issues. 
  • Remove or hide any tessellated geometry, such as pipes, wiring/cables, or unnecessary furniture. 
  • Users should only use Medium quality and switch to High quality when final renders are completed to avoid crashes. 
  • If using Revit, section boxes should be used when possible. 

Please note that even if the above steps are implemented, we cannot guarantee that Enscape will work properly within your virtual environment. We recommend that you utilize a workstation that meets our published system requirements. 

If you’re having trouble with the mouse input on your VDI system, please try to activate the “Enable Relative Mouse” option (Options → Enable Relative Mouse) in your VMware Horizon client. Please refer to this article for more details.

This option is not available in the WebClient.

    Do you need help with Enscape? Please contact our technical support here
    or send request directly through Enscape. Don't know how? Check this article.

    Was this article helpful?


    Please provide us short feedback: (required)

    If you require a response to your feedback, then you will need to provide your email address below (optional)*:

    *In the framework of our postings on our website, we may ask you for your feedback on the respective posting. Here, only the input of your feedback is required. The provision of further data, such as your e-mail address, is optional. If you provide further data, such as your e-mail address, we will use this to ask you questions about the feedback, if necessary, and thus to improve our services even more specifically. The legal basis for data processing is your consent (Art. 6 s. 1 p. 1 lit. a GDPR). The granting of consent is voluntary and is given when providing the optional email address which can be revoked at any time with effect for the future. Your data will be deleted when the processing is no longer necessary to fulfill the purpose, but at the latest with the revocation of your consent.