Telemetry

Overview

The Improvement Program of Chaos Software GmbH (Chaos) is based on telemetry. The program helps Chaos to track general Product usage statistics and to automatically collect crash information. The type of information that is collected includes what Product functionality and/or parameter values people use most often, which helps Chaos to optimize and improve Product’s performance. There are two types of telemetry that you can choose to enable in Chaos’ Products, namely:

Anonymized Telemetry – this is product usage data that does not contain any personally identifiable information. This data is not tied to the user’s individual account and is used mainly for aggregated statistics.
Personalized Telemetry – this is product usage data that is tied to an individual user’s license and therefore contains personally identifiable information. It consists of the same data elements as in anonymized telemetry that can be tied to a specific user so that we tailor and optimize our products for better personal use.

No scenes, assets, or materials are collected in either type of telemetry.

Telemetry Files

The collected data is stored until it is sent to Chaos.

The unsent data is stored in a compressed XML file, which can be found here:

Windows: C:\Users\<username>\AppData\Local\Temp\Enscape\UserActionLogs
macOS: Users/<username>/Library/Caches/Enscape/UserActionLogs/

The collected data can be inspected by un-archiving the file and opening it in any text editor.

Enable Telemetry

You can permit Chaos to receive telemetry data by enabling Telemetry at the end of the product installation.

Telemetry Window at the end of installation

Change Settings

You can change your choice at any time after installation by opening the Chaos Account window from the Enscape toolbar. On the bottom of the window, you will find the options to check/uncheck the Telemetry options.

Telemetry Settings

Do you need help with Enscape? Please contact our technical support here
or send request directly through Enscape. Don't know how? Check this article.

Was this article helpful?

YesNo

Please provide us short feedback: (required)

If you require a response to your feedback, then you will need to provide your email address below (optional)*:

*In the framework of our postings on our website, we may ask you for your feedback on the respective posting. Here, only the input of your feedback is required. The provision of further data, such as your e-mail address, is optional. If you provide further data, such as your e-mail address, we will use this to ask you questions about the feedback, if necessary, and thus to improve our services even more specifically. The legal basis for data processing is your consent (Art. 6 s. 1 p. 1 lit. a GDPR). The granting of consent is voluntary and is given when providing the optional email address which can be revoked at any time with effect for the future. Your data will be deleted when the processing is no longer necessary to fulfill the purpose, but at the latest with the revocation of your consent.