Enscape Error on Windows: Access Denied

Overview

When starting Enscape, some users might see the Access Denied prompt with the following message:

“Enscape cannot write to the Documents folder. You can continue, but some Enscape features will not work…“

The complete message is reflected in the image below.

Access Denied Message

Impact on Your Enscape Experience

If Enscape can’t write to the Documents folder, you’ll experience limitations in functionality, specifically:

You cannot save or modify your custom user settings.
You cannot create or export panoramas.
Window positions and layout preferences won’t persist between sessions.

Recommended Actions:

Option 1: Contact your organization’s IT Administrator and request permissions to read/write to your Documents folder.

Option 2: Continue using Enscape with the limitations. You will be informed about these limitations each time Enscape starts unless you choose “Don’t show again.”

Notes for IT Administrators

To fully resolve this issue and provide users with optimal Enscape functionality, ensure that the user account running Enscape has full read/write permissions to the My Documents folder.

Additional Assistance

For further assistance, please contact our customer support team.

Do you need help with Enscape? Please contact our technical support here
or send request directly through Enscape. Don't know how? Check this article.

Was this article helpful?

YesNo

Please provide us short feedback: (required)

If you require a response to your feedback, then you will need to provide your email address below (optional)*:

*In the framework of our postings on our website, we may ask you for your feedback on the respective posting. Here, only the input of your feedback is required. The provision of further data, such as your e-mail address, is optional. If you provide further data, such as your e-mail address, we will use this to ask you questions about the feedback, if necessary, and thus to improve our services even more specifically. The legal basis for data processing is your consent (Art. 6 s. 1 p. 1 lit. a GDPR). The granting of consent is voluntary and is given when providing the optional email address which can be revoked at any time with effect for the future. Your data will be deleted when the processing is no longer necessary to fulfill the purpose, but at the latest with the revocation of your consent.